Last updated: June 9, 2026
These Terms of Service ("Terms") govern your access to and use of the Synviotech service (the "Service") provided by Synviotech LLC, a Florida limited liability company (Florida Document Number L26000295251) ("Synviotech," "we," "us"). Synviotech LLC is part of the Ngako Solutions family of companies. By creating an account, subscribing, or using the Service you agree to these Terms.
1. The Service
Synviotech provides an AI-powered virtual receptionist that answers inbound phone calls, books appointments, qualifies leads, sends follow-up messages, and delivers transcripts and summaries to the business customer. Specific features depend on the plan tier you select.
2. Accounts and eligibility
You must be at least 18 years old and legally able to enter into a contract. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
3. Subscriptions, billing, and trials
- Subscriptions are billed monthly in advance unless otherwise specified at sign-up.
- Free trials, where offered, automatically convert to a paid subscription at the end of the trial period unless cancelled.
- Usage above the included minute pool in your plan is billed at the published overage rate.
- All fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.
4. Acceptable use
You agree not to use the Service to:
- Place or receive calls that violate the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule, the Florida Telephone Solicitation Act, or any other applicable telemarketing law.
- Send messages or initiate calls without the recipient's required consent.
- Record calls without making the disclosure required in the jurisdiction of the call.
- Engage in fraud, harassment, defamation, or any unlawful activity.
- Reverse-engineer, decompile, or attempt to extract the source code of the Service.
- Resell or sublicense the Service except under a separate written agreement with us.
5. Your content and data
You retain all rights to the configuration, scripts, business data, and call recordings collected through your use of the Service ("Customer Data"). You grant Synviotech a non-exclusive license to process Customer Data solely to provide and improve the Service. We do not sell Customer Data and we do not use Customer Data to train AI models that benefit other customers without your written opt-in.
6. Compliance — calling and recording laws
You are the controller of communications placed and received through your account. You are responsible for: obtaining the consent required from your customers and prospects under applicable law; honoring opt-outs; complying with do-not-call rules; and choosing the call-recording disclosure that satisfies the jurisdictions in which you and your callers are located. Synviotech provides tooling but does not provide legal advice.
7. Service availability and changes
We strive for high availability but do not warrant uninterrupted service. We may modify, suspend, or discontinue features at any time. We will give reasonable advance notice for material reductions in functionality.
8. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Synviotech does not warrant that the Service will be error-free, that the AI's interpretation of any call will be perfect, or that calls will be routed or appointments booked without occasional failures.
9. Limitation of liability
To the maximum extent permitted by law, Synviotech and its affiliates, officers, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, arising out of or in connection with the Service. Our total cumulative liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Synviotech and its affiliates from any claim arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data, or (c) communications placed or received through your account.
11. Termination
You may cancel at any time from the dashboard. We may suspend or terminate your account immediately if you violate these Terms, fail to pay, or use the Service in a manner that poses material risk to Synviotech or other customers. On termination, your right to use the Service ends; your Customer Data is available for export for 30 days, after which it is deleted.
12. Changes to these Terms
We may update these Terms. We will give at least 14 days' email notice of material changes. Continued use after the effective date constitutes acceptance.
13. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Broward County, Florida; both parties consent to that exclusive jurisdiction and venue.
14. Contact
Synviotech LLC
Pembroke Pines, Florida, USA
Email: info@synviotech.com